John Kulins
220 Middlebrook Ave.
Overland Park, KS 66061
Home: (913) 690-1234
Work: (913) 694-5678
Objective:
A position in Customer Service
Strengths:
* Extensive background in customer service.
* Demonstrated ability to handle several tasks at once.
* Won recognition from all previous employers.
* Successful in dealing with difficult customers.
Relevant Experience:
Retail Sales Representative, Assistant Department Manager
Wal-Mart, Overland Park, KS, 1999 - present
* Received two awards for outstanding customer service in the shoe department.
* Frequently requested by repeat customers for assistance in selecting shoes.
* Promoted from sales to assistant department manager.
Sales Clerk, Buyer
More to Love, Walnut Creek, KS, 1997-1999
* Received bonuses for increasing store profits over 100%.
* Selected and priced items; set-up displays; created promotional materials.
Cashier
Johnson County Community College Bookstore, Olathe, KS, 1992-1997
* Perfectly balanced cash drawer for duration of employment.
Education:
Eastern Ad. Education Center, Shawnee Mission, KP
Office Procedures, Certificate of Completion, 1992
View More Sample Customer Service Sales Resume
References:
Available upon request.
Sunday, February 10, 2008
Customer Relation Supervisor Resume
Lemma Deol
53 Chena Lane, Albany, NY 12459
(516) 123-4567
Email: you@yourdomain.com
Employment Objective:
Customer Service Manager in the air transportation sector where my 12 years of progressive experience in the industry can add value to a customer-centric team.
Skills and Abilities:
* Extensive experience in servicing customers, both in-person and by telephone, in the hospitality and transportation industry. An independent self-starter.
* Superior communications skills in dealing with customers, co-workers, and employees. Both verbal and written skills are strong.
* Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others.
* Knowledgeable and experienced in airline operations. Possess a strong combination of training and experience in the industry.
Work Experience:
Customer Relations Supervisor
Eastern Airlines Ltd., Albany, NY 1998-present
* Managed a team of 18 customer service personnel in a multi-base operation.
* Headed up a customer-service fact-finding team that surveyed existing personnel and benchmarked competitors to develop the basis for the company's new program.
* Served as company representative on the Airport Operations Committee where airlines and airport management discuss mutual customer service concerns.
* Trained over 30 senior operations and customer service staff on the use of the company's new customer relationship management database.
* Was named "Customer Service Advocate" for the years 1999 and 2000 and was cited in a major industry magazine as the "… ideal customer service employee".
Customer Service Agent
Semsun Links Inc., New York, NY 1990- 1998
* Dealt with customer service concerns and complaints, by phone and in-person.
* Trained new staff on the use of reservations and flight management software.
* Worked my way up from trainee to senior agent in less than three years.
* Developed a new customer-complaint management system that is still in use.
* Served as a member of the "Customer Service Encounter Group."
* Worked with marketing staff on a major project to "define our customers".
Education:
Diploma in Customer Relations
Wilson Business School, Montpelier, VT (1996-1997).
This intensive course focused on the airline and hotel industries and involved practical work terms with two companies. I finished 3rd overall out of 47 students.
Graduate of Westway High School
Business, Montpelier VT, (1992-1995).
Worked my way through school as a passenger agent at the local airport. In senior year was voted "Most Enterprising Senior" as a result of my extensive charity fund-raising.
Other Information :
I am well known as a hard worker that gets along with everyone. Personal interests include skydiving, mountain biking, jazz and Japanese flower arranging.
53 Chena Lane, Albany, NY 12459
(516) 123-4567
Email: you@yourdomain.com
Employment Objective:
Customer Service Manager in the air transportation sector where my 12 years of progressive experience in the industry can add value to a customer-centric team.
Skills and Abilities:
* Extensive experience in servicing customers, both in-person and by telephone, in the hospitality and transportation industry. An independent self-starter.
* Superior communications skills in dealing with customers, co-workers, and employees. Both verbal and written skills are strong.
* Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others.
* Knowledgeable and experienced in airline operations. Possess a strong combination of training and experience in the industry.
Work Experience:
Customer Relations Supervisor
Eastern Airlines Ltd., Albany, NY 1998-present
* Managed a team of 18 customer service personnel in a multi-base operation.
* Headed up a customer-service fact-finding team that surveyed existing personnel and benchmarked competitors to develop the basis for the company's new program.
* Served as company representative on the Airport Operations Committee where airlines and airport management discuss mutual customer service concerns.
* Trained over 30 senior operations and customer service staff on the use of the company's new customer relationship management database.
* Was named "Customer Service Advocate" for the years 1999 and 2000 and was cited in a major industry magazine as the "… ideal customer service employee".
Customer Service Agent
Semsun Links Inc., New York, NY 1990- 1998
* Dealt with customer service concerns and complaints, by phone and in-person.
* Trained new staff on the use of reservations and flight management software.
* Worked my way up from trainee to senior agent in less than three years.
* Developed a new customer-complaint management system that is still in use.
* Served as a member of the "Customer Service Encounter Group."
* Worked with marketing staff on a major project to "define our customers".
Education:
Diploma in Customer Relations
Wilson Business School, Montpelier, VT (1996-1997).
This intensive course focused on the airline and hotel industries and involved practical work terms with two companies. I finished 3rd overall out of 47 students.
Graduate of Westway High School
Business, Montpelier VT, (1992-1995).
Worked my way through school as a passenger agent at the local airport. In senior year was voted "Most Enterprising Senior" as a result of my extensive charity fund-raising.
Other Information :
I am well known as a hard worker that gets along with everyone. Personal interests include skydiving, mountain biking, jazz and Japanese flower arranging.
Customer Service Manager Resume
Soman Dokan
123 Main Street
Atlanta, Georgia 30339
Home: (555) 555-1234
Cell: (555) 555-1235
sdokan@abcdef.com
Objective:
Position as a Customer Service Manager.
Abilities:
8 years of customer service.
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Proficient in the use of IBM clone and Mac desktops.
Highly productive in the use of Office 2000 Professional.
Self starter with a can do attitude.
Employment History:
Customer Service Manager
City Financial, Los Angeles, CA, 1998 - Present
Collaborated with the Product Development department in developing new Fee Based products and their sales to the unbanked credit card membership base. Answered an average of three hundred customer calls in a day through the call center queue. Worked as a Senior Representative in the Promise to Pay department to ensure customers where given assistance in bringing their over limit and/or pass due account current Performed duties in the Retention department retaining customers who wanted to cancel their accounts.
Customer Service Representative
CitiTrust, Santa Monica, CA, 1994 - 1998
Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Adhered to government monetary regulations. Assisted in the creation and development of the banks customer relationship management system.
Education :
B.A., Business & Economics
Gonzaga University, Spokane, WA, 1994
123 Main Street
Atlanta, Georgia 30339
Home: (555) 555-1234
Cell: (555) 555-1235
sdokan@abcdef.com
Objective:
Position as a Customer Service Manager.
Abilities:
8 years of customer service.
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Proficient in the use of IBM clone and Mac desktops.
Highly productive in the use of Office 2000 Professional.
Self starter with a can do attitude.
Employment History:
Customer Service Manager
City Financial, Los Angeles, CA, 1998 - Present
Collaborated with the Product Development department in developing new Fee Based products and their sales to the unbanked credit card membership base. Answered an average of three hundred customer calls in a day through the call center queue. Worked as a Senior Representative in the Promise to Pay department to ensure customers where given assistance in bringing their over limit and/or pass due account current Performed duties in the Retention department retaining customers who wanted to cancel their accounts.
Customer Service Representative
CitiTrust, Santa Monica, CA, 1994 - 1998
Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Adhered to government monetary regulations. Assisted in the creation and development of the banks customer relationship management system.
Education :
B.A., Business & Economics
Gonzaga University, Spokane, WA, 1994
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