Customer Service Manager Resume

Soman Dokan
123 Main Street
Atlanta, Georgia 30339
Home: (555) 555-1234
Cell: (555) 555-1235
sdokan@abcdef.com

Objective:
Position as a Customer Service Manager.

Abilities:
8 years of customer service.
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Proficient in the use of IBM clone and Mac desktops.
Highly productive in the use of Office 2000 Professional.
Self starter with a can do attitude.

Employment History:

Customer Service Manager
City Financial, Los Angeles, CA, 1998 - Present

Collaborated with the Product Development department in developing new Fee Based products and their sales to the unbanked credit card membership base. Answered an average of three hundred customer calls in a day through the call center queue. Worked as a Senior Representative in the Promise to Pay department to ensure customers where given assistance in bringing their over limit and/or pass due account current Performed duties in the Retention department retaining customers who wanted to cancel their accounts.

Customer Service Representative
CitiTrust, Santa Monica, CA, 1994 - 1998

Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Adhered to government monetary regulations. Assisted in the creation and development of the banks customer relationship management system.

Education :
B.A., Business & Economics
Gonzaga University, Spokane, WA, 1994